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    Configure alarms

    Configure a sensor alarm

    Set an alarm condition, consecutive-reading count, reset type and notification content, then save it.

    This article walks through the alarm configuration wizard for an individual device. If you do not have permission to set up alarms, contact your Tenant Admin or the EWS Australia team.

    Section titled “Navigating to the Alerts tab”

    Sensor alarms are configured from within an individual device. To get there:

    1. Open the Device Management section from the main navigation.
    2. Locate your device using the search bar. You can search by serial number or IMEI number.
    3. Click the right arrow on the device row to open its configuration page.
    4. Select the Alerts tab. This is the sixth tab along the top of the device configuration page.

    Devices list with an arrow to the search box, a highlighted device row and an arrow to the arrow button in the Actions column

    Adding a new alarm

    Section titled “Adding a new alarm”
    1. On the Alerts tab, click the Add New Alert button. The alarm wizard will open.
    2. The Alarm Enabled toggle is turned on by default. Leave this on to activate the alarm immediately after saving.Device Alerts tab with arrows to the first sensor in the channel list and the Add new alert button

    Configuring the alarm condition

    Section titled “Configuring the alarm condition”

    The condition defines when the alarm will trigger based on the sensor’s reported value.

    1. From the channel selector, choose the sensor channel you want to monitor.
    2. Set the condition type. The available options are:
      • Above a specified value
      • Below a specified value
      • Between two specified values
    4. Enter the threshold value or values in the fields provided.
    5. In the Consecutive Readings field, enter the number of consecutive readings that must meet the condition before the alarm triggers. Enter 1 if you want the alarm to trigger on the first reading that meets the condition.Alert Wizard with the Reset Type dropdown open, showing the Value and Time optionsSetting the reset type

    The reset type controls when the alarm clears after it has been triggered.

    1. From the Reset Type picklist, select either Value or Time.
      • Value: The alarm resets when the sensor reading returns to the value you specify. Enter this value in the field provided.
      • Time: The alarm resets after a defined period. Select the duration and unit (minutes, hours, or days) from the picklist.

    Alert Wizard with the Reset Type dropdown open, showing the Value and Time options

    Selecting an alarm recipient list

    Section titled “Selecting an alarm recipient list”

    The recipient list determines who is notified when the alarm triggers.

    1. In the recipient list section, select an existing list from the picklist if one has already been configured.Recipient Lists dropdown open with a list of recipients to choose from

    Writing the notification content

    Section titled “Writing the notification content”

    When an alarm triggers, recipients will receive a notification containing the device name, the reading date, the value that triggered the alarm, and a link to a graph of the sensor data. You can add further context using the description fields below.

    1. In the Alert Description field, enter a clear description of the alarm so that recipients can quickly identify which device and sensor the alert relates to, and what condition has been met.
    2. In the End Alert Description field, enter a message to send when the alarm clears. Leave this blank if no end alert message is required.Alert Wizard with a recipient list selected, an Alert Description entered, an empty End Alert Description and the Save buttonExample alarm notification email showing the alert description, device, sensor, reading date, value and a Check graph link

    Saving the alarm

    Section titled “Saving the alarm”

    Once all fields are configured, save the alarm to activate it. The new alarm will appear in the list on the Alerts tab.

    Summary

    Section titled “Summary”

    This article covered how to navigate to the Alerts tab on a device configuration page and use the alarm wizard to set up a sensor alarm. You configured the trigger condition, reset behaviour, recipient list, and notification content. Sensor alarms can only be created by a Tenant Admin or the EWS Australia team.

    Next Steps

    Section titled “Next Steps”
    • Contact your Tenant Admin or EWS Australia to request changes to alarm configuration if you do not have admin access.
    • Review the recipient lists available in your account to ensure the correct contacts are assigned to each alarm.
    • Check the Alarm Centre to monitor alarm history and review past alert events.
    Section titled “Related articles”